At Moto Apparel, we are committed to providing our customers with reliable and flexible shipping options. This Shipping Policy outlines how we handle shipping rates, delivery methods, and timelines for orders placed on our website, www.motoaparel.com.

1. Shipping Carriers

We partner with reputable shipping carriers to ensure your orders are delivered securely and on time. Our primary shipping carriers include:

  • FedEx
  • DHL
  • UPS

We choose the best shipping method for your order based on location, size, and delivery timeframe.

2. Negotiated Shipping Rates

At Moto Apparel, we understand that each order is unique. For this reason, we negotiate shipping prices and delivery times directly with each customer to meet their specific needs. Once your order is ready to ship, we will provide you with the most accurate and up-to-date shipping rates based on:

  • Order size and weight
  • Delivery destination
  • Preferred shipping speed

This personalized approach ensures that you receive the best possible shipping option for your order.

3. Shipping Timeframes

We offer multiple shipping options based on customer preference and urgency. Delivery times will vary based on the selected carrier, shipping method, and destination. Standard shipping times typically range from:

  • Domestic: 3–7 business days
  • International: 7–14 business days

Please note that these are estimated delivery times, and actual times may vary due to factors beyond our control (e.g., customs clearance, carrier delays).

4. Order Processing Time

All orders are processed within 2-5 business days of receiving the order. Please allow additional time for custom-made or personalized items. We will keep you updated on your order status and notify you once your items are shipped.

5. Shipping Costs

Shipping costs are determined during the order process, and they depend on:

  • The size and weight of your order
  • The delivery location
  • The preferred shipping carrier and service

Once the shipping rate is negotiated, we will provide you with the final shipping cost before completing your order.

6. Customs, Duties, and Taxes (International Orders)

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. Moto Apparel is not responsible for any delays or additional charges that may occur during customs clearance.

7. Tracking Information

Once your order is shipped, we will provide you with tracking information so you can monitor the status of your delivery. You will receive an email with your tracking number and a link to track your package on the carrier’s website.

8. Lost or Damaged Shipments

In the unlikely event that your shipment is lost or arrives damaged, please contact us at sales@motoaparel.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

9. Contact Us

If you have any questions or special requests regarding shipping, please don’t hesitate to reach out to our customer service team at sales@motoaparel.com. We are here to help!